DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No. But you will be able to enjoy the following benefits through your YetiCrafts account: :  Track your orders and review past purchases :  Save your address and card details for faster shopping :  Manage your account details, order history and email preferences
I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
If you have forgotten your password, change it here.
HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
We carefully select, source and list only quality genuine items directly from the artists, manufacturers and selected suppliers. We write product description as accurate as possible so that customers will know what to expect.
WHAT PAYMENT METHODS DOES YETICRAFTS ACCEPT??
PayPal is the most trusted online payment solution provider. YetiCrafts uses PayPal payment gateway to receive payments from customers. You are able to use major credit/debit cards (Visa, MasterCard, American Express) or Paypal account.
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT YETICRAFTS?
We use the latest SSL encryption technology to safely transmit your personal and credit card information through our systems. Payment and credit card details are securely handled through PayPal gateway system. We do NOT store your credit card details with us.
WHICH COUNTRIES DOES YETICRAFTS SHIP TO?
Currently YetiCrafts ships to Australia, New Zealand, EU, US/Canada. Please contact us for shipping to other countries.
WHICH CURRENCIES DO YOU ACCEPT?
Currently, we accept US Dollar and Australian Dollar.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
The prices are inclusive of GST within Australia, so customers do not need to pay any extra duties/taxes. For overseas destination, you are liable for import duties, customs and local sales taxes levied by the country.
HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our shipping options.
IS MY PACKAGE INSURED?
All items of value more than A$100 are insured against theft and accidental damage whilst in transit from YetiCrafts to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
HOW WILL I KNOW YOU RECEIVED MY ORDER & WHEN WILL PAYMENT BE DEDUCTED?
After you place your order, an email will be sent confirming that it has been received. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team detailing your options.
CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can check order status.
WHERE IS MY ORDER?
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, YetiCrafts is not responsible for any delays caused by shipping partners or destination customs clearance processes.Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can check order status.
WHAT IS YOUR RETURN POLICY?
We may not accept merchandise which is not received in the above specified conditions. Please check return policy for details.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential. To register at YetiCrafts, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, payment method details. If necessary, these details may be shared with a credit reference agency (PayPal) to verify your order.
WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
DIDN'T FIND WHAT YOU ARE LOOKING FOR OR NEED MORE HELP?
Send you queries by email to customer@yeticrafts.com.au or use contact us form. We try to respond within 24 hours.